Level 2
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Level 3
The customer service level 3 course will discuss key topics which include understanding the customer service environment, resolving customer problems quickly, principles of business, managing performance and conflict in the workplace and the importance of equality and diversity.
Apply For A Course
To apply for a course, fill in the form below with your details and our administrator will be in touch to go through the application process.
Safeguarding - Everyone's Responsibility
Keir Training and Recruitment (Keir), takes its safeguarding responsibilities very seriously and we want to ensure that all people interfacing with our services are kept safe from all forms of harm. At induction on to any of our programmes all learners and employers will be given an induction into Safeguarding and the actions to take in case of any concerns.
How to Stay Safe Online
For tips and advise on how to protect yourself online please visit. https://www.ncsc.gov.uk/collection/top-tips-for-staying-secure-online
We believe it is everyone’s responsibility to:
- Respect each other’s right to feel safe
- Treat others fairly and with respect
- Not to threaten, hurt or abuse others including on-line abuse
- You can view a copy of our safeguarding policy here.
It is important you feel safe, if you are worried or concerned about yourself or someone you know, please talk to us immediately on: 0137 588 6155
Designated safeguarding lead: Millicent Davies
