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Customer ServiceKeir Training & Recuitment

This qualification is suitable for learners aged 16 and above.
Customer-Care

Level 2

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

Level 3

The customer service level 3 course will discuss key topics which include understanding the customer service environment, resolving customer problems quickly, principles of business, managing performance and conflict in the workplace and the importance of equality and diversity.

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Enrolment Form 2025/26
Learner Details
Course Selection
Residency & Identification Proof
How long have you lived at this address
ID Proof (Identity) * (8mb, jpg, gif, png, jpeg, pdf accepted)
ID Proof (Address) * (8mb, jpg, gif, png, jpeg, pdf accepted)
Emergency Contact
Your Background

Keir Training and Recruitment has an Equal Opportunities Policy. We aim to ensure that unfair discrimination does not take place and that all students are catered for equally. Kindly provide your Learning Disability details here (Mental Health Issues/Visual Impairment/Dyslexia/Autism etc.).


You may record more than one LDD and Health Problem, if so, please can you identify which is primary. Do you have any other learning difficulties, disabilities, or health problems that you would like to make us aware of. I would like to be contacted by the learning support team (if you have not already discussed your support needs).

Employment Status
If unemployed how long have you been out of paid work for ?
If in employment how many hours per week do you work ?
Are you claiming any of the following State Benefit(s) ?
Consent & Declaration

Keir Training & Recruitment Data consent – I agree that Keir Training & Recruitment can process my personal information and share it if required with: partners and organisations working with Keir Training & Recruitment (e.g. to deliver joint projects); training providers; employers and educational institutions in order to try and secure educational, employment/training opportunities or to help me progress with my career. I understand that Keir Training & Recruitment will retain copies of my work as evidence of achievement for funding purposes on my learner record. I understand that Keir Training & Recruitment will not share my personal information with anyone else other than those listed above unless they have good reason to believe that: safeguarding issues are involved; I or others are at imminent risk of serious harm; I require urgent medical treatment; the court has requested data; the Police have submitted a request as allowed by data protection legislation or where terrorism is a concern. I understand that I have the right to withdraw/amend my consent at any time. More information about how we use your personal data can be found here at our privacy policy.


This privacy notice is issued by the Education and Skills Funding Agency (ESFA) on behalf of the Secretary of State for the Department of Education (DfE) to inform learners about the Individualised Learner Record (ILR) and how their personal information is used in the ILR. Your personal information is used by the DfE to exercise our functions under article 6(1)(e) of the UK GDPR and to meet our statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009. Our lawful basis for using your special category personal data is covered under Substantial Public Interest based in law (Article 9(2)(g)) of GDPR legislation. This processing is under Section 54 of the Further and Higher Education Act (1992). The ILR collects data about learners and learning undertaken. Publicly funded colleges, training organisations, local authorities, and employers (FE providers) must collect and return the data to the ESFA each year under the terms of a funding agreement, contract or grant agreement. It helps ensure that public money distributed through the ESFA is being spent in line with government targets. It is also used for education, training, employment, and well-being purposes, including research. We retain your ILR learner data for 20 years for operational purposes (e.g. to fund your learning and to publish official statistics). Your personal data is then retained in our research databases until you are aged 80 years so that it can be used for long-term research purposes. For more information about the ILR and the data collected, please see the ILR specification at https://www.gov.uk/government/collections/individualised-learner-record-ilr ILR data is shared with third parties where it complies with DfE data sharing procedures and where the law allows it. The DfE and the English European Social Fund (ESF) Managing Authority (or agents acting on their behalf) may contact learners to carry out research and evaluation to inform the effectiveness of training. For more information about how your personal data is used and your individual rights, please see the DfE Personal Information Charter (https://www.gov.uk/government/organisations/department-foreducation/about/personal-information-charter) and the DfE Privacy Notice (https://www.gov.uk/government/publications/privacy-notice-for-key-stage-5-and-adult-education) If you would like to get in touch with us or request a copy of the personal information DfE holds about you, you can contact the DfE in the following ways: • Using our online contact form https://form.education.gov.uk/service/Contact_the_Department_for_Education • By telephoning the DfE Helpline on 0370 000 2288 • Or in writing to: Data Protection Officer, Department for Education (B2.28), 7 & 8 Wellington Place, Wellington Street, Leeds, LS1 4AW If you are unhappy with how we have used your personal data, you can complain to the Information Commissioner’s Office (ICO) at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You can also call their helpline on 0303 123 1113 or visit https://www.ico.org.uk.


Keir Training & Recruitment Data consent – I certify that all the information is true and accurate to the best of my knowledge. Unless otherwise stated, I have been a resident of the UK/EU/EEA for a minimum of 3 years. I have received sufficient information on the choice of course(s) and am satisfied that the course(s) listed above meet(s) my requirements. I understand that I am also signing up to the future progression of this learning programme, or subsequent transfers, as deemed academically appropriate to achieve my learning goals. These changes will constitute part of this learning agreement. I agree to adhere to the expectations of Keir Training & Recruitment as described in the Students’ Charter, which can be found at: https://www.keirtraining.com/about-us/#policies. I have read and understand the Keir Training & Recruitment data consent and ESFA Privacy Notice above.

Please provide your Signature within the box above.
Enrolment Form 2025/26
Learner Details
Course Selection
Residency & Identification Proof
How long have you lived at this address
ID Proof (Identity) * (8mb, jpg, gif, png, jpeg, pdf accepted)
ID Proof (Address) * (8mb, jpg, gif, png, jpeg, pdf accepted)
Emergency Contact
Your Background

Keir Training and Recruitment has an Equal Opportunities Policy. We aim to ensure that unfair discrimination does not take place and that all students are catered for equally. Kindly provide your Learning Disability details here (Mental Health Issues/Visual Impairment/Dyslexia/Autism etc.).


You may record more than one LDD and Health Problem, if so, please can you identify which is primary. Do you have any other learning difficulties, disabilities, or health problems that you would like to make us aware of. I would like to be contacted by the learning support team (if you have not already discussed your support needs).

Employment Status
If unemployed how long have you been out of paid work for ?
If in employment how many hours per week do you work ?
Are you claiming any of the following State Benefit(s) ?
Consent & Declaration

Keir Training & Recruitment Data consent – I agree that Keir Training & Recruitment can process my personal information and share it if required with: partners and organisations working with Keir Training & Recruitment (e.g. to deliver joint projects); training providers; employers and educational institutions in order to try and secure educational, employment/training opportunities or to help me progress with my career. I understand that Keir Training & Recruitment will retain copies of my work as evidence of achievement for funding purposes on my learner record. I understand that Keir Training & Recruitment will not share my personal information with anyone else other than those listed above unless they have good reason to believe that: safeguarding issues are involved; I or others are at imminent risk of serious harm; I require urgent medical treatment; the court has requested data; the Police have submitted a request as allowed by data protection legislation or where terrorism is a concern. I understand that I have the right to withdraw/amend my consent at any time. More information about how we use your personal data can be found here at our privacy policy.


This privacy notice is issued by the Education and Skills Funding Agency (ESFA) on behalf of the Secretary of State for the Department of Education (DfE) to inform learners about the Individualised Learner Record (ILR) and how their personal information is used in the ILR. Your personal information is used by the DfE to exercise our functions under article 6(1)(e) of the UK GDPR and to meet our statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009. Our lawful basis for using your special category personal data is covered under Substantial Public Interest based in law (Article 9(2)(g)) of GDPR legislation. This processing is under Section 54 of the Further and Higher Education Act (1992). The ILR collects data about learners and learning undertaken. Publicly funded colleges, training organisations, local authorities, and employers (FE providers) must collect and return the data to the ESFA each year under the terms of a funding agreement, contract or grant agreement. It helps ensure that public money distributed through the ESFA is being spent in line with government targets. It is also used for education, training, employment, and well-being purposes, including research. We retain your ILR learner data for 20 years for operational purposes (e.g. to fund your learning and to publish official statistics). Your personal data is then retained in our research databases until you are aged 80 years so that it can be used for long-term research purposes. For more information about the ILR and the data collected, please see the ILR specification at https://www.gov.uk/government/collections/individualised-learner-record-ilr ILR data is shared with third parties where it complies with DfE data sharing procedures and where the law allows it. The DfE and the English European Social Fund (ESF) Managing Authority (or agents acting on their behalf) may contact learners to carry out research and evaluation to inform the effectiveness of training. For more information about how your personal data is used and your individual rights, please see the DfE Personal Information Charter (https://www.gov.uk/government/organisations/department-foreducation/about/personal-information-charter) and the DfE Privacy Notice (https://www.gov.uk/government/publications/privacy-notice-for-key-stage-5-and-adult-education) If you would like to get in touch with us or request a copy of the personal information DfE holds about you, you can contact the DfE in the following ways: • Using our online contact form https://form.education.gov.uk/service/Contact_the_Department_for_Education • By telephoning the DfE Helpline on 0370 000 2288 • Or in writing to: Data Protection Officer, Department for Education (B2.28), 7 & 8 Wellington Place, Wellington Street, Leeds, LS1 4AW If you are unhappy with how we have used your personal data, you can complain to the Information Commissioner’s Office (ICO) at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You can also call their helpline on 0303 123 1113 or visit https://www.ico.org.uk.


Keir Training & Recruitment Data consent – I certify that all the information is true and accurate to the best of my knowledge. Unless otherwise stated, I have been a resident of the UK/EU/EEA for a minimum of 3 years. I have received sufficient information on the choice of course(s) and am satisfied that the course(s) listed above meet(s) my requirements. I understand that I am also signing up to the future progression of this learning programme, or subsequent transfers, as deemed academically appropriate to achieve my learning goals. These changes will constitute part of this learning agreement. I agree to adhere to the expectations of Keir Training & Recruitment as described in the Students’ Charter, which can be found at: https://www.keirtraining.com/about-us/#policies. I have read and understand the Keir Training & Recruitment data consent and ESFA Privacy Notice above.

Please provide your Signature within the box above.